We, ProLex On-Site Consulting, Zagreb, Jarunska ulica 23, Tax No. 64933397118 (“we”) have a goal to protect your privacy.

This Privacy Policy determines which of your personal data we collect and how we use them.

Personal information we may collect from you:

  • We collect personal information about your visits to the Website, including but not limited to traffic data, location, web logs, survey content and content from contact forms, and other information and resources you access. The collection of said personal data will facilitate your visit to the Website in the future, as we will be able to suggest relevant content for you based on the location from which you access the Website.
  • We collect all the information you send us when you use our contact forms (“Contact us”, “Send us a message”, “Book your appointment”, “Request a free consultation” or “Contact us”).

The collection of your personal data through our contact forms does not constitute a legal or contractual requirement; however, please note that fields not marked as optional are required fields, as we need the information provided to process or respond to your request. The sharing of other information or personal data when filling out our contact forms is based on your free decision. In case you contact us, we will record that correspondence.

How we use your personal data

We collect and use your personal data for the following purposes:

  • to adapt content and services to your interests
  • to provide answers to your requests or questions when you contact us
  • to inform you about other services that may be of interest to you – such as information about upcoming events
  • to create, publish and improve content and services that are most important to you
  • to customize the display of content and services on the website in a way that best suits you and your device
  • for the offer to use the interactive functions of our website if you wish
  • for further development and improvement of the website, our services, and systems to make them more useful to you

The use of said personal data is permitted by the applicable legal provisions on the protection of personal data, because it is:

  • necessary for the needs of our legitimate interests in fulfilling the above-mentioned goals, and in any case these interests are not overridden by your private interests;
  • in some cases, necessary to fulfill our legal or status obligations, for example, communicating data to competent state bodies or authorities; or
  • in some cases, necessary for the execution of tasks carried out in the public interest and when we use special categories of personal data, necessary for the establishment, realization, or defense of legal interests or when the processing refers to personal data in the public domain.

We do not make any automated decisions in the framework of automated processing, including profiling, which lead to legal effects on you or similar significant impacts on you.

We might keep your data for longer than the necessary period and thus fulfill our legal and regulatory obligations. This period is usually 2 years.

Marketing messages

Only if you have given your consent will we send you marketing messages via e-mail.

B2B communication: When you represent or act on behalf of a company or any other legal, private, or public person – you provide us with personal information by contacting us as a client or potential client, you allow ProLex (we) to send you marketing messages by email. In this case, the processing of personal data is based on our legitimate interest as a legal basis for the development of our customer database and for the presentation of our services or future services that may be of interest to you.

If we send you promotional messages by e-mail, you can opt out of receiving any further promotional messages by clicking on the “unsubscribe” function in the e-mail message. You can also exercise your right to unsubscribe at any time by contacting us at vlatka@prolex-osc.hr and providing the following information: your name, email address, contact phone number, promotional messages that you wish to exclude from receiving.

Sharing with third parties

In order to facilitate the efficient use of your data and provide you with the best content and / or services, we are sometimes obliged to disclose your data to third parties. However, this is only possible in the following cases:

  • With Suppliers, Contractors and Agents: From time to time, we may engage or employ other companies and individuals to perform certain tasks for us.
  • Totohost d.o.o. (hosting our website)
  • Virtus design, owned by Davor Blaguški (maintenance of our website content).

These persons will only have access to your personal data for the purposes of performing their functions, which they may not use for any other purpose. These recipients will be required to comply with contractual privacy and confidentiality obligations.

Compliance with legal obligations: We will provide access to your data to government or law enforcement authorities if we determine, based solely on our own judgment, that we are legally required to do so.

IP addresses and cookies

We may collect information about your computer, including available information about your IP address, operating system and browser type, for management purposes. It is about statistical data about the search and search patterns of our users that do not contain identification data about an individual.

For the same reason, with the help of a cookie file stored on your device, we can collect general information about the way you use the Internet. Cookies serve us to improve the website and to provide a better and personalized service.

If your computer is used by other people, we advise you not to select the offered option “remember my data” to store certain information you have entered.

Where we store and process your personal data

As explained in the “Sharing with third parties” section, we share your personal information with the following people:

  • With third-party suppliers, contractors or agents: If we use third-party suppliers, contractors or agents, your personal information remains under our control, and we retain control to ensure that your personal information is adequately protected.

We endeavor to take all steps reasonably necessary to ensure the secure use of your personal information in accordance with this Policy.

Do we transfer your data outside of Croatia?


Data security

Although we will do our best to protect your personal information, sending information over the Internet is not completely secure and therefore we cannot guarantee the security of your personal information sent to the website or to any third party. Any such transmission is at your own risk. Once we receive your data and send it to third parties, we use strict procedures and appropriate technical and organizational security measures to prevent unauthorized access, alteration, deletion, or transfer of said personal data.

Your rights. How can you access, correct, and delete your personal data?

According to the current regulations on the protection of personal data, you have the following rights:

  • Right to access and obtain a copy of your personal data being processed: You have the right to request confirmation as to whether we are processing any of your personal data. In the event that we process your personal data, you can gain access to your personal data and certain information about how we process it. In certain cases, you can request that we send you a copy of your data in electronic form. In some situations, you have the right to request the transfer of your personal data.
  • The right to correct your personal data: If you prove that the personal data, we have about you is incorrect, you can request the correction of incorrect personal data relating to you
  • Right to erasure (“right to be forgotten”): In certain circumstances, you have the right to obtain the erasure of personal data relating to you. You can submit a request to delete personal data relating to you at any time, and ProLex (we) will assess whether your request for deletion should be approved. The right to erasure is subject to legal rights or obligations that we may have to comply with in order to retain data. In cases where, in accordance with the law, we determine that the request to delete your personal data should be approved, ProLex (we) will do so without undue delay.
  • The right to restrict or object to the processing of your data: In certain circumstances, you have the right to first restrict the processing of your personal data or to object to certain data processing for reasons relevant to your situation.

In order to exercise your rights related to data security, contact us via vlatka@prolex-osc.hr.

To the extent that we process your personal data based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the legality of the processing carried out on the basis of your consent before its withdrawal.

With regard to the processing of your personal data, you also have the right to complain to the supervisory authority of the local authority for the protection of personal data of the country of your habitual residence, place of your work or for a potential violation of your rights.

Changes to the Policy

The provisions of this Policy may be changed from time to time. We will announce any material changes to this Policy through appropriate notices on this website.


You can send all questions, comments and inquiries related to this Policy to the address ProLex On-Site Consulting, vl. Vlatka Jukić, Jarunska ulica 23, Zagreb, and to the following email address vlatka@prolex-osc.hr, where you can contact the person in charge of personal data protection directly.